Industry Nine rocks! Sent them email last night with pictures around 8:30 PM. Was going to follow up with a phone call this morning, but by 8:50 I had an email from them.
The email said that it shouldn't have happened, and they suspect a bad grain structure in the metal of the axle. Asked for my shipping address, stating that the replacement is on it's way under warrantee.
That's customer service!
Subscribe to:
Post Comments (Atom)
No comments:
Post a Comment